Customer Charter

Our commitment

Krishna Bhumi Arcade will treat customers, vendors, artisans, ashrams, and spiritual institutions with clarity, respect, and timely communication. We aim to make devotional commerce transparent while preserving each product's spiritual and cultural context.

Order support

• Order, payment, shipment, return, and refund concerns can be raised through support@krishnabhumiearcade.com or +917302229701.
• We aim to acknowledge customer issues within 24 business hours and provide the next action or expected timeline wherever the issue depends on a vendor, payment partner, or courier.
• Customers will receive clear updates when an order is confirmed, shipped, delayed, cancelled, returned, or refunded.

Marketplace transparency

• Product pages should disclose vendor context, product materials, usage guidance, and return eligibility where available.
• Spiritual context is informational and devotional. It is not a medical, legal, financial, or guaranteed spiritual-outcome claim.
• Handmade products may naturally vary in color, finish, texture, size, and detailing.

Returns and refunds

Return eligibility, cancellation windows, damaged-product handling, and refund timelines follow the Refund and Cancellation Policy. Where a vendor-specific return policy applies, the product or order page should show it before or during checkout.

Escalation

If an issue remains unresolved after the first support response, customers may ask for escalation through the same support channel. We will review order history, courier status, payment state, vendor response, and applicable policy before making a resolution decision.